Like many companies we use third party hauliers for our nationwide pallet deliveries. These deliveries are made to the kerbside or the entrance of your property using a tail-lift offload lorry and manual pump truck (similar to the picture below). In order for us to make delivery the client must have a level hard-standing area (not grass or loose gravel) for the driver to offload to. The Client must make Forest Stone aware of any obstacles that may prevent this kind of access prior to delivery. Failure to do so will result in a failed delivery attempt and the Client will be liable for any re-delivery charges.
If you do have a large gravel drive boarding the drive prior to delivery can help and the delivery driver may pull the pallets over the boards if this is possible. However the driver’s are not obliged or required to do so and doing this for you is not guaranteed.
If during a Forest Stone delivery a delivery vehicle has to move onto a Client’s land Forest Stone is not responsible for any damage that may occur to that Client’s property as a result of the delivery or the products being delivered. The Client accepts full responsibility for any resulting damage or issues caused by a delivery on their property.
Here’s a little summary of the main points to remember when receiving a pallet delivery;
- Deliveries are kerbside only and the courier is not obliged to move the pallets onto or into your property.
- You need to provide a level hard standing area for the driver to unload onto. If you don’t have this you need to make us aware before delivery.
- If a delivery attempt fails due to you not providing conditions which enable the driver to unload then you will be liable for redelivery charges.
- Please check your delivery and report any damage to your products within 48 hours of receipt. If damage is reported outside of this window the items may not be insured and replacement will be at additional cost.